Last Updated: February 16, 2026
Welcome to the Mstoor app. We are committed to protecting your privacy and the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform for rental housing in Sudan.
By using the Mstoor application, you agree to the collection and use of information in accordance with this policy.
The entity responsible for the Mstoor application is:
Mstoor
For all privacy-related inquiries, please contact us via email at:
mstoorapp@gmail.com
To connect landlords with tenants and provide a secure service, we may collect the following types of information:
Upon registration or when using our services, we may request a clear image or data from an official Sudanese identification document to ensure user credibility. These documents include:
National ID Card (Al-Bitaqa Al-Qawmiyya).
Passport.
Driver's License.
Bank Account Statement (to verify address or activity).
Full Name.
Phone Number.
Email Address.
Property details and location (voluntarily provided by the user).
Photographs of the properties.
Rental prices and terms.
Your device type and operating system.
Activity logs within the app (e.g., listings you view).
Your IP address (for security and statistical purposes).
Important Note: We do not collect the user's geolocation data automatically.
We generally do not use cookies for marketing purposes but may use them to improve app performance and remember your preferences.
We use the information we collect for the following purposes:
Account Creation and Management: To verify your identity using the National ID or other documents.
Service Provision: To connect landlords with tenants, display properties, and facilitate communication between parties.
Service Improvement: To understand how the app is used and enhance the user experience.
Digital Contracts: To provide digital lease templates within the app (these are informal reminders between parties and are not legally binding official documents).
Communication with You: To send important service-related notifications or respond to your inquiries via email.
Security and Legal Compliance: To protect the application from fraud and illegal use.
We value your privacy and will not sell your personal data. However, we may share your information in the following circumstances:
We may share your data with trusted technical companies that assist us in operating the application, such as:
Cloud server hosting providers.
Data analytics services to improve app performance.
Notification sending services.
These parties are contractually obligated to maintain the confidentiality of your data and not use it for other purposes.
We operate within Sudan and comply with its laws. Accordingly, we may be required to share user data with official Sudanese authorities (such as courts, public prosecutions, police, or regulatory bodies) if formally requested and if the request meets Sudanese legal standards.
When you post a property listing or inquire about one, the information you include in that listing (excluding your identification documents) becomes visible to other users within the app.
Storage Location: Your data is stored on secure cloud servers. We select reliable service providers who implement high-security standards.
Security Measures: We use data encryption (such as SSL/TLS) during data transmission to protect it from interception. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Retention: We retain your data for as long as your account is active or as long as it is necessary to provide you with our services.
Deletion: You have the right to request the complete deletion of your personal data from our databases at any time. To do so, please contact us at mstoorapp@gmail.com, and we will process your request within a reasonable timeframe.
Note: We may need to retain certain information for legal purposes (e.g., compliance with official investigations) or for the establishment, exercise, or defense of legal claims.
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal data from a minor without verification of parental consent, we will take steps to delete that information.
The application may contain links to external websites or apps (e.g., a link to share the app). This policy does not apply to those sites, and we advise you to review their privacy policies.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top. You are advised to review this page periodically for any changes.
This policy and the relationship between you and Mstoor shall be governed by the laws of the Republic of Sudan. In the event of any dispute, the competent courts in Khartoum, Sudan shall have exclusive jurisdiction.
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights (such as data deletion), please contact us at:
Email: mstoorapp@gmail.com
Responsible Entity: Mstoor